I am waiting for the customer to try reaching out to HP, however in the mean time am scratching my head at this Adobe issue.Īnd thus, that's what brought me here, of course! To further complicate things, HP appears have pulled driver/software install support for devices like this to only allow access when providing the serial # of the device, with no direct downloads available. ![]() The big "hiccup" is that for the scanner to function as my customer needs it to, the install process for the HP software requires a software install first - we have been successful at using an indirect setup.exe file and Add Device in Windows to install each separately, but they won't talk to each other that way. We were able to confirm that it worked fine installing on another system, so fortunately we at least know the media is good. ![]() The HP software is actually fairly new, for an HP Scanjet 3000 S2 just a few days old.
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